Enterprise IT

Salient CRGT has developed and employs award-winning enterprise IT methods and processes that deliver transformative results to federal agencies, the Department of Defense, and commercial enterprises. Our repeatable, Agile-based approach mitigates risk with proven engineering methods, tools, and frameworks. Our approach drives value and measurable results aligned with our customers’ goals.

Case Study: Web Application Development and Operations & Maintenance Support

Background

The Food and Drug Administration (FDA) is responsible for protecting the public health by assuring the safety, efficacy, and security of human and veterinary drugs, biologics products, medical devices, our nation’s food supply, cosmetics, and products that emit radiation. FDA also holds responsibility for regulating the manufacturing, marketing, and distribution of tobacco products to protect the public health, and to reduce tobacco use by minors. Finally, FDA plays a significant role in the Nation’s counterterrorism efforts. FDA fulfills this responsibility of responding to deliberate and naturally emerging public health threats by ensuring the security of the food supply and by fostering development of medical products.

The Challenge

The Bioterrorism Act of 2002 mandated that an online Food Facility Registration system be put in place by October 12, 2003. Salient CRGT was awarded a contract to deploy the system and did so in eight months, meeting the statutory deadline. FDA Unified Registration and Listing System (FURLS) was built to electronically register domestic and foreign facilities that manufacture, store, and repackage food marketed in the United States.

Based on the success of the Food Facility Registration Module (FFRM), Salient CRGT was entrusted to develop other similar registration systems for medical devices, biological products, cosmetics, tobacco manufacturers, and shell egg facilities. FURLS was later tasked to incorporate functionality to manage the approval workflow process for companies wishing to export certain products regulated by FDA. Although each FDA center has its own regulatory focus and business needs, FDA needed a system which would allow for the re-use of common functionality to keep costs low.

The Solution

The FURLS development team has fielded 12 web applications, each of which has leveraged functionality from a previously developed solution. Salient CRGT continues to identify ways to keep costs reined in by developing software using common user interface frameworks and by increasing the utilization of automated testing capabilities. As part of its operations and maintenance, Salient CRGT has implemented a hardware and application architecture that allows for multiple applications to be hosted by fewer server resources. In addition, Salient CRGT provides tier-2 and tier-3 helpdesk support for all FDA users with a single team.

More than a decade after the initial fielding of FURLS, the system now supports more than one million users and continues to meet the unique challenges and business needs of FDA’s Centers. Salient CRGT develops software in a CMMI Level 3-rated environment, which guarantees repeatable and reliable software development practices. Our program and project management team maintains PMP and Certified ScrumMaster (CSM) accreditations, and manages development using both Agile and Waterfall methodologies.

The Impact

By emphasizing code reutilization, development methodologies rooted in repeatable processes, and creation of an efficient software and hardware architecture, Salient CRGT has engineered FURLS to be a reliable, low-cost, and scalable system. As a result, FURLS allows FDA to meet its statutory and business needs via a single and low-cost industry-facing system.