User Experience (UX) Scorecard

Salient CRGT’s user experience design methodology maximizes value while minimizing effort.

We developed our User Experience (UX) Scorecard to enable consistent, comparative, and cumulative evaluations of websites and application interfaces. The scorecard matches systems with well accepted design and usability guidelines. The resulting analysis details potential usability issues, and provides scores in each category and for the overall system.

Usability scores can be useful in measuring the scope of a potential project and the success of a redesign project.

Elements of the ScorecardUX Scorecard

  • Approximately 200 guidelines continually curated to reflect the latest UX best practices
  • Categories include: home page, design, navigation, search
  • Sites are graded A–F

The scorecard is used by our UX team as a part of a complete Expert Review. In this review a UX professional extends the evaluation to assess the top issues and make recommendations that can lead to big changes in the usability score.

How We Do It

The UX Scorecard guidelines have been curated by our UX team from many reputable sources including usability.gov, Nielsen Norman Group, and Userfocus. When building the guidelines we emphasize consistent and as objective as possible evaluations. The volume of the criteria minimizes subjective bias in the scoring.

The scoring method allows us to deliver significant benefits:

  • Sites can be compared, signaling important updates and changes
  • Tracking of progress in improving a site throughout a project
  • Prioritization of UX efforts

Improving usability results in:

  • User trust and confidence
  • Reduced reliance on online support or help desks
  • Improved user productivity
  • High levels of user engagement
  • Fewer needs for training or help text
  • Better brand impression, fostering customer loyalty
  • Less re-work and costly post-release fixes
  • Extended productive life of systems and sites