Case Study

SCRGT’s responsive solutions make positive impacts on missions and lives.

Case Study: Consulting & DoD Mission Support
Customer: U.S. Navy, Naval Education & Training Security Assistance Field Activity (NETSAFA)

Background

The United States Navy’s Naval Education & Training Security Assistance Field Activity (NETSAFA) supports a mission to build partner country capability by providing partner nations with access to many of the same technologies that underpin the success of the U.S. Navy. Over the last five years, the U.S. Navy has sponsored a foreign military sales case to build the Royal Saudi Naval Forces (RSNF) into the preeminent naval power in the Middle East. In addition to scores of military hardware and electronic systems, the U.S. Navy sponsored a significant investment in training to ensure Saudi sailors knew how to operate and employ the new equipment in a way that would complement U.S. tactics, techniques, and procedures. 

This training is segmented into several phases: initial skills training, initial qualification training, and mission qualification training. Initial skills training covers those basic skills, like English language training, that will allow sailors to successfully participate in other U.S. Navy-sponsored training.
Initial qualification training provides sailors with the skills to successfully operate and employ their systems, including everything from flying the latest jets to operating the latest IT mission systems.
Finally, mission qualification training provides sailors with the skills they require to successfully complete missions as part of a U.S.-led coalition. This includes everything from participating in joint exercises to high-end training on the latest tactics and techniques to succeed during combat.

The Challenge

Providing successful Foreign Military Sales (FMS) training requires a contractor that can do much more than just develop and provide world-class training to students. While that remains the cornerstone of the mission requirements, FMS work also requires a thorough understanding of import/export controls to prevent the inadvertent release of technologies and tactics that could harm U.S. interests, a deep understanding of the cultural sensitivities unique to the partner nation being trained, and a diplomatic flair to balance the competing needs of the partner nation with the requirements established by the U.S. Navy. Combine this with sweeping reforms to the U.S. Navy’s own training program, along with the challenges of operating large contracts in an overseas location with limited U.S. Navy presence, it is clear why it takes a uniquely capable and responsive partner to make the program successful.

The Solution

In 2016, Salient CRGT (SCRGT) was selected to run the RSNF C4I Training contract for NETSAFA.
Although this was a new FMS case for NETSAFA, previous attempts to provide this training were burdened with significant course production delays as well as quality issues delivering timely training to the Saudi sailors. Upon award, SCRGT assigned an expert program manager who is also a master instructor with almost two decades of experience delivering high-quality training to U.S. sailors. Without delay, he built a strong relationship with NETSAFA’s case management staff and RSNF’s senior admirals. The program manager quickly triaged the most important training events, established a regimented process for development and delivery, and implemented quality controls to ensure only the highest-quality training was delivered. Based on outstanding success, the program doubled in size in less than two years.

Our program manager worked closely with NETSAFA and RSNF to build the business case that enabled the U.S. Navy to move all curriculum work back to the U.S., where developers could be hired faster and at significantly less cost. This shift reduced the cost of hiring new employees by over 60% and allowed the Saudi government to complete far more training development than previously budgeted.

During the COVID-19 pandemic, SCRGT worked diligently with the RSNF and FMS case management team to develop innovative solutions for continuing face-to-face training while also reducing the risk of spreading COVID-19. We then moved quickly to implement physical and procedural measures.  As a result, every class was completed as scheduled without a single student or employee ever testing positive for COVID-19.

The Impact

SCRGT has consistently met or exceeded well-defined measures of performance and scored satisfactory and very good on every Contract Performance Assessment Report to date.  As a result, we were awarded a new five-year contract to continue providing cutting edge C4 ISR training to the RSNF. In addition, we were recently awarded a $90M contract to provide initial skills training to RSNF. 

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