Providing IT Support and Account Management Services to Our Nation’s Immigration System
FAIRFAX, VA – February 12, 2021 – Salient CRGT has been awarded a $175M contract supporting the Department of Homeland Security (DHS)/U.S. Citizenship and Immigration Services (USCIS) for IT service desk and field engineer support to the approximately 27,000 USCIS end users at 250 locations. This 5-year, single-award contract, named NEON, was awarded as a competitive contract under the General Services Administration (GSA) Alliant 2 Vehicle.
As the prime contractor on NEON, Salient CRGT will provide operational support to the entire USCIS user community through service desk and desktop services via an experienced crew of field service engineers. This support includes operating and maturing service desk operations and providing IT support across the enterprise. This elite group will execute accounts management services, perform hardware incident resolution, execute equipment refreshes, and perform server O&M. USCIS administers the nation’s immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our nation’s values.
“Our knowledge of the operational environment and our commitment to the highest possible customer service provides USCIS with a dedicated and trusted partner to assist in executing this critical mission,” said Tom Ferrando, Salient CRGT CEO. “We are honored to provide innovation and responsiveness in this partnership.”
With performance beginning in early February of 2021, the Salient CRGT team is moving forward with the transition process leveraging our experienced team to ensure NEON gets off to a great start.
About Salient CRGT
Salient CRGT provides agile software development, health, data analytics, mobility, cybersecurity, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting homeland security, defense, intelligence agencies, federal civilian, health, and Fortune 1000 companies. We use the most innovative talent delivery model in the industry, scientifically providing exactly the right people for the customers’ most urgent requirements. Salient CRGT has earned a record of success with the integration and operations of large‐scale, high‐volume solutions. Visit our newsroom and explore scrtg.mdsdemo.com.
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Salient CRGT, Inc.